Resolved after 17 hours 8 minutes, affecting KBMax (Product Configurator), on October 28, 2026.
We have confirmed that the configurator is returning pricing and users are able to save quotes. We are closing this incident.
Affected components
Update timeline
- investigating Oct 28, 2026, 09:32 PM UTC
We are investigating the issue where team members are not able to save quotes in the configurator. Thanks for your patience.
- monitoring Oct 29, 2026, 12:21 AM UTC
We have deployed a fix for the configurator issues. Users should be able to save quotes normally at this time. We will continue to monitor through tomorrow.
- monitoring Oct 29, 2026, 02:40 PM UTC
We have confirmed that the configurator is returning pricing and users are able to save quotes. We are closing this incident.
- resolved Oct 29, 2026, 02:40 PM UTC
This incident has been resolved.
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