Resolved after 17 hours 43 minutes, affecting Ngaruawahia Fibre Network, on March 20, 2025.
The field teams are continuing to work throughout the night to restore services.
Affected components
Update timeline
- investigating Mar 20, 2025, 01:09 AM UTC
A large number of customers in Ngāruawāhia have lost service. We are investigating and will provide an update when we have more information.
- identified Mar 20, 2025, 02:17 AM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. More updates to follow this afternoon once work begins to restore the damage.
- identified Mar 20, 2025, 03:35 AM UTC
The field team are continuing to work onsite and have begun repairs. Services will gradually begin to be restored.
- identified Mar 20, 2025, 07:42 AM UTC
The field teams are continuing to work throughout the night to restore services.
- resolved Mar 20, 2025, 06:52 PM UTC
This incident has been resolved.
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