Resolved after 1 day 1 hour, affecting Te Awamutu Fibre Network, on March 20, 2025.
Services are beginning to restore and will continue to do so until the fault is fixed.
Affected components
Update timeline
- investigating Mar 20, 2025, 05:34 AM UTC
There is currently a network outage in Te Awamutu. Field teams are heading to site to investigate the issue now.
- identified Mar 20, 2025, 07:44 AM UTC
The fault has been identified and a plan to fix it is being implemented. Unfortunately due to the location and the Health and Safety risks work cannot begin to restore the fault until the morning. Further updates will be provided once the field teams return and prep the site for the fix.
- identified Mar 20, 2025, 06:53 PM UTC
The field team have returned to site and are preparing the area for the repairs.
- identified Mar 20, 2025, 10:45 PM UTC
Repairs are underway and proceeding well. We have no ETR at this time. Additional updates will be provided upon progress of the repair works.
- identified Mar 21, 2025, 01:45 AM UTC
The field team are continuing to work and restoration of services should begin later this afternoon.
- identified Mar 21, 2025, 05:43 AM UTC
Services are beginning to restore and will continue to do so until the fault is fixed.
- resolved Mar 21, 2025, 06:55 AM UTC
This incident has been resolved.
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