TSG Global incident
Emergency Maintenance - Messaging Services Degarade Performance
Resolved after 21 hours 16 minutes, affecting LERG / CNAM / LRN and SMPP and 1 more, on July 9, 2025.
The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.
Affected components
Update timeline
- identified Jul 09, 2025, 04:03 PM UTC
We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses. You may notice binds or connections reset as we work towards resolving this incident. Thank you for your partience TSG Global
- identified Jul 09, 2025, 04:34 PM UTC
Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.
- monitoring Jul 09, 2025, 10:18 PM UTC
The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.
- resolved Jul 10, 2025, 01:19 PM UTC
This incident has been resolved.
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