Resolved after 20 hours 10 minutes, affecting TSG Global Main Website and LERG / CNAM / LRN and 1 more, on July 10, 2025.
We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.
Affected components
Update timeline
- investigating Jul 10, 2025, 08:59 PM UTC
We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
- monitoring Jul 10, 2025, 10:03 PM UTC
A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.
- monitoring Jul 11, 2025, 02:28 PM UTC
A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability. Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.
- resolved Jul 11, 2025, 05:10 PM UTC
We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.
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