TC Home (ECU) Product Notice - Important Update

Update timeline

1. identified Oct 28, 2026, 04:58 PM UTC

   We identified an issue following our latest release that is impacting the Document Management Search function for retailer users. The TC Home team is working to resolve the issue, which will require an additional release. An update will be sent once the release window has been scheduled. We apologize for the inconvenience and appreciate your patience.

2. identified Oct 28, 2026, 06:02 PM UTC

   The release window has been scheduled today 10/28 at 4:00 PM EST, for a duration of 30 minutes. During this time, the TC Home (ECU) portal will be down for maintenance; Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.

3. identified Oct 28, 2026, 07:44 PM UTC

   The TC Home (ECU) Portal will undergo maintenance today at 4 PM EST. Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. Please consider this as a 15 minute warning before the website will become unavailable. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.

4. resolved Oct 28, 2026, 08:25 PM UTC

   Maintenance Complete We’re pleased to share that the maintenance window has closed and the issue affecting retailer users has been resolved. Thank you for your patience and understanding while we worked to restore the expected functionality. Please reach out to our support team at [email protected] should you have any questions. Thank you, TrueCommerce Home