TrueCommerce incident

Brief Interruption to Transaction Manager

Resolved after 27 minutes, affecting Transaction Manager and TrueCommerce TCNet AS2, on October 27, 2024.

monitoring Oct 27, 2024, 05:58 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 27, 2024, 05:37 PM UTC
Resolved
Oct 27, 2024, 06:05 PM UTC
Duration
27m
Detected by Pingoru
Oct 27, 2024, 05:37 PM UTC

Affected components

Transaction ManagerTrueCommerce TCNet AS2

Update timeline

  1. investigating Oct 27, 2024, 05:37 PM UTC

    We experiencing an issue with our trading network servers. There is no current impact to transaction processing, however there will be brief interruption accessing Transaction Manager starting at 1:45 PM Est to 2:00 PM Est to address the issue.

  2. monitoring Oct 27, 2024, 05:58 PM UTC

    A fix has been implemented and the issue is resolved. The team is monitoring.

  3. monitoring Oct 27, 2024, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 27, 2024, 06:05 PM UTC

    This incident has been resolved.

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