TRMNL incident

Server timeouts leading to device boot looping

Resolved after 36 minutes, affecting Display API, on June 5, 2025.

investigating Jun 06, 2025, 12:34 AM UTC

Still figuring out the cause, but increased latency on our API servers led to repeated timeouts. If your device is not already showing content again, turn it off for 10 seconds to clear the board's buffer and then back on.

Started: Jun 05, 2025, 11:58 PM UTC
Resolved: Jun 06, 2025, 12:34 AM UTC
Duration: 36m
Detected by Pingoru: Jun 05, 2025, 11:58 PM UTC

Affected components

Display API

Update timeline

investigating Jun 05, 2025, 11:58 PM UTC

Investigating, will share more details soon.
investigating Jun 05, 2025, 11:58 PM UTC

We are continuing to investigate this issue.
investigating Jun 06, 2025, 12:34 AM UTC

Still figuring out the cause, but increased latency on our API servers led to repeated timeouts. If your device is not already showing content again, turn it off for 10 seconds to clear the board's buffer and then back on.
resolved Jun 06, 2025, 12:34 AM UTC

This incident has been resolved.

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