TriumphPay incident
TriumphAudit: Unknown Document Typing and Extractions
Resolved after under a minute, affecting Email Imports, on November 6, 2025.
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
Affected components
Update timeline
- investigating Nov 06, 2025, 04:00 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
- resolved Nov 06, 2025, 04:01 PM UTC
We are aware that some document typing and extractions were not performing correctly within TriumphAudit, this was due to a settings change which has been reverted and you should see a return to expected performance as of 9:45 AM CST. For any documents which were typed as Unknown, these will need to be manually updated; however, any new documents which are received should have the correct typing in place. If you are finding that is not the case, please submit a ticket through normal channels.
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