Resolved after 2 hours 20 minutes, affecting Email Imports, on September 3, 2025.
This incident has been resolved, in some cases services are still catching up but the initial latency on receiving emails has cleared.
Affected components
Update timeline
- investigating Sep 03, 2025, 07:47 PM UTC
We are experiencing slowness with our email import service and we are actively investigating.
- investigating Sep 03, 2025, 08:18 PM UTC
Emails are arriving successfully, however we are experiencing approximately an hour delay.
- investigating Sep 03, 2025, 08:55 PM UTC
Emails to Factor customers are caught up and our vendor is continuing to process through the incoming emails to Broker customers.
- resolved Sep 03, 2025, 10:08 PM UTC
This incident has been resolved, in some cases services are still catching up but the initial latency on receiving emails has cleared.
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