Triple Whale incident

App Data not loading

Resolved after 46 minutes, on March 27, 2025.

resolved Mar 27, 2025, 01:13 PM UTC

Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.

Started
Mar 27, 2025, 01:13 PM UTC
Resolved
Mar 27, 2025, 02:00 PM UTC
Duration
46m
Detected by Pingoru
Mar 27, 2025, 01:13 PM UTC

Update timeline

  1. resolved Mar 27, 2025, 01:13 PM UTC

    Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.

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