Trimble Connect incident

Trimble Connect Incident - Processing Service Delay - 3D Model Conversion - December 10 2025, 17:47 UTC

Resolved after 23 hours 34 minutes, affecting Processing Service (North America) and Processing Service (Europe) and 1 more, on December 10, 2025.

resolved Dec 11, 2025, 05:21 PM UTC

Backlog has been cleared and normal service has resumed. We apologize for any inconvenience caused. Thanks for your patience.

Started: Dec 10, 2025, 05:47 PM UTC
Resolved: Dec 11, 2025, 05:21 PM UTC
Duration: 23h 34m
Detected by Pingoru: Dec 10, 2025, 05:47 PM UTC

Affected components

Processing Service (North America)Processing Service (Europe)Processing Service (Asia)Processing Service (Australia)3D Model Conversion (New)3D Model Conversion (New)

Update timeline

monitoring Dec 10, 2025, 05:47 PM UTC

We are seeing delays in the Trimble Connect Processing Service, which is responsible for uploaded 3D model conversions and are currently investigating the issue.
investigating Dec 10, 2025, 05:47 PM UTC

We are seeing delays in the Trimble Connect Processing Service, which is responsible for uploaded 3D model conversions and are currently investigating the issue.
monitoring Dec 10, 2025, 11:13 PM UTC

A fix has been implemented for this issue but we continue to experience latency in some regions as the backlog of executions continues to clear. We have increased resources to process the backlog as soon as possible. We apologize for the inconvenience caused. We will provide an update once the backlog has completely cleared.
monitoring Dec 10, 2025, 11:13 PM UTC

A fix has been implemented for this issue but we continue to experience latency in some regions as the backlog of executions continues to clear. We have increased resources to process the backlog as soon as possible. We apologize for the inconvenience caused. We will provide an update once the backlog has completely cleared.
monitoring Dec 11, 2025, 05:21 PM UTC

Backlog has been cleared and normal service has resumed. We apologize for any inconvenience caused. Thanks for your patience.
resolved Dec 11, 2025, 05:21 PM UTC

Backlog has been cleared and normal service has resumed. We apologize for any inconvenience caused. Thanks for your patience.

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