Tresorit incident
Partial outage affecting the web interface and the signups
Resolved after 4 hours 40 minutes, affecting Web client and Website & payments, on October 9, 2025.
Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.
Affected components
Update timeline
- identified Oct 09, 2025, 11:34 AM UTC
We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.
- identified Oct 09, 2025, 11:37 AM UTC
We have fixed the web interface issue, it should be operational now.
- identified Oct 09, 2025, 05:03 PM UTC
Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.
- resolved Oct 09, 2025, 05:45 PM UTC
This incident has been resolved.
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