Tresorit incident

Website connectivity issues

Critical Vendor's status page →

Resolved after 3 hours 20 minutes, affecting Web client and Link-based sharing and 1 more, on October 29, 2025.

monitoring Oct 29, 2025, 07:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 29, 2025, 04:00 PM UTC
Resolved
Oct 29, 2025, 07:20 PM UTC
Duration
3h 20m
Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC

Affected components

Web clientLink-based sharingWebsite & payments

Update timeline

  1. identified Oct 29, 2025, 05:38 PM UTC

    Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service. Our cloud provider is working on the mitigation.

  2. identified Oct 29, 2025, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 29, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 29, 2025, 07:20 PM UTC

    This incident has been resolved.

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