Trello incident
Issues affecting user syncing, Atlassian Administration
Resolved after 1 hour 19 minutes, on June 25, 2025.
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Update timeline
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
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