TrekkSoft incident
Disruption of online transactions via Saferpay/Worldline
Resolved after 2 hours 33 minutes, affecting Payyo - Payment Gateway, on November 12, 2025.
Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you.
Affected components
Update timeline
- investigating Nov 12, 2025, 07:05 PM UTC
We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.
- identified Nov 12, 2025, 07:10 PM UTC
We've received confirmation from Worldline that the following services are currently interrupted: - Processing of online transactions from Saferpay by American Express CH - Processing of online transactions from Saferpay by American Express DE - Processing of online transactions from Saferpay by Giropay - Processing of online transactions from Saferpay by Intercard - Processing of online transactions from Saferpay by Klarna - Processing of online transactions from Saferpay by Worldline CH - Processing of online transactions from Saferpay by Worldline EU - Processing of online transactions from Saferpay by American Express SafeKey - Processing of online transactions from Saferpay by Saferpay Backoffice - Processing of online transactions from Saferpay by Diners ProtectBuy - Processing of online transactions from Saferpay via Mastercard ID Check - Processing of online transactions from Saferpay via VISA Secure - Processing of TWINT online transactions from Saferpay (SATA)
- monitoring Nov 12, 2025, 08:24 PM UTC
We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again.
- monitoring Nov 12, 2025, 09:16 PM UTC
Processing has been stable for the last 20 minutes. We'll continue monitoring the situation.
- resolved Nov 12, 2025, 09:39 PM UTC
Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you.
Your product runs on more than TrekkSoft
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services