Resolved after 3 hours 22 minutes, affecting TrekkSoft API, on June 19, 2025.
The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems. We sincerely apologize once again for any inconvenience caused.
Affected components
Update timeline
- investigating Jun 19, 2025, 11:40 AM UTC
We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received. Our developers are already investigating the root cause of the issue. We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.
- monitoring Jun 19, 2025, 12:42 PM UTC
The notification emails that where not sent are being sent. The root cause of the issue was a problem with one of our systems. We will keep monitoring the situation
- resolved Jun 19, 2025, 03:02 PM UTC
The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems. We sincerely apologize once again for any inconvenience caused.
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