Data transmission delays for some carrier customers (Wed 2026-04-29)

Update timeline

1. identified Apr 29, 2026, 08:13 AM UTC

   Some carrier customers may have experienced data transmission delays while working on the Transporeon platform on Wednesday, April 29, 2026, starting at approximately 09:30 AM CEST. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers make progress towards a resolution If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. monitoring Apr 29, 2026, 09:28 AM UTC

   We would like to inform that the root cause of the incident affecting data transmission delays for carriers was fixed as of 11:15 AM CEST on April 29, 2026 (same day). We are still working on delayed data reprocessing and monitoring the platform’s stability. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

3. resolved Apr 29, 2026, 10:38 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via https://support.transporeon.com. We will be glad to assist you.