Data transmission delays (Tue 2025-11-04)

Update timeline

1. investigating Nov 04, 2025, 10:54 AM UTC

   Some customers may be experiencing data transmission delays while working on the Transporeon platform on Tuesday, November 4, 2025, starting at approximately 9:30 CET. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers make progress towards a resolution If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. monitoring Nov 04, 2025, 11:07 AM UTC

   The issue causing data transmission delays has been identified and resolved, and a period of stability has been observed as of 12:01 PM CET on November 4, 2025 (same day). All systems should now be operating normally, but we will continue with further monitoring. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via www.support.transporeon.com.

3. resolved Nov 04, 2025, 11:42 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via www.support.transporeon.com. We will be glad to assist you.