Transporeon incident
Limited availability of the Italian phone support services (Thu 2026-01-08)
Resolved after 2 days 20 hours, affecting Support Services, on January 9, 2026.
Please be advised that Transporeon support services are now fully operational again. You can reach out to us via all available channels: at https://support.transporeon.com and via phone. We apologize for any inconvenience this incident may have caused!
Affected components
Update timeline
- identified Jan 09, 2026, 03:54 PM UTC
Some customers might face issues calling us using the Italian phone support service starting from Thursday, January 8, 2026, at approximately 4 PM CET. We are aware of the issue and are working on its resolution. You can continue working on the Transporeon Platform without interruptions during this time If you encounter issues contacting us via phone, please reach out to us at https://support.transporeon.com, and we will respond within the next available support time. We sincerely apologize for the inconvenience.
- resolved Jan 12, 2026, 12:07 PM UTC
Please be advised that Transporeon support services are now fully operational again. You can reach out to us via all available channels: at https://support.transporeon.com and via phone. We apologize for any inconvenience this incident may have caused!
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