Transporeon incident
Service Advisory: Help Center email notifications (Thur 2026-09-17)
Resolved on September 17, 2026, affecting Support Services.
We would like to inform you that email notifications for new comments on support tickets (sent from our Customer Care team via Help Center Support system) may not consistently reach all inboxes. To ensure you continue to receive all email updates without interruption, please ask your internal IT personnel to whitelist the @transporeon.com domain on your end. All ticket updates and comments remain fully available directly on the platform. To view them, log in to support.transporeon.com, select your profile icon in the top right corner, and choose My Requests. There, you will see a list of your open requests and can read existing comments or post an update yourself. Should you have any questions or require assistance, our support team is available via support.transporeon.com.
Affected components
Update timeline
- resolved Sep 17, 2026, 02:16 PM UTC
We would like to inform you that email notifications for new comments on support tickets (sent from our Customer Care team via Help Center Support system) may not consistently reach all inboxes. To ensure you continue to receive all email updates without interruption, please ask your internal IT personnel to whitelist the @transporeon.com domain on your end. All ticket updates and comments remain fully available directly on the platform. To view them, log in to support.transporeon.com, select your profile icon in the top right corner, and choose My Requests. There, you will see a list of your open requests and can read existing comments or post an update yourself. Should you have any questions or require assistance, our support team is available via support.transporeon.com.
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