Trackunit incident

Data delays for TU 401 / 50x / 600 regarding Classic Access Control

Resolved after 46 minutes, affecting Manager Classic, on October 28, 2025.

monitoring Oct 28, 2025, 02:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2025, 01:55 PM UTC
Resolved
Oct 28, 2025, 02:41 PM UTC
Duration
46m
Detected by Pingoru
Oct 28, 2025, 01:55 PM UTC

Affected components

Manager Classic

Update timeline

  1. investigating Oct 28, 2025, 01:55 PM UTC

    Due to an infrastructure issue, some users can experience access control issues for TU401 / 50x / 600 devices

  2. monitoring Oct 28, 2025, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 02:41 PM UTC

    This incident has been resolved.

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