Trackunit incident

Data loading issues in Manager / Go / On / Verify

Resolved after 3 hours 35 minutes, affecting Trackunit Manager and Trackunit Go and 1 more, on November 24, 2025.

monitoring Nov 24, 2025, 03:16 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 24, 2025, 01:18 PM UTC
Resolved
Nov 24, 2025, 04:54 PM UTC
Duration
3h 35m
Detected by Pingoru
Nov 24, 2025, 01:18 PM UTC

Affected components

Trackunit ManagerTrackunit GoTrackunit OnTrackunit APITrackunit Verify

Update timeline

  1. investigating Nov 24, 2025, 01:18 PM UTC

    Due to an IRIS infrastructure issue, some users may experience issues with data loading in the Trackunit Manager, Go and On mobile apps.

  2. identified Nov 24, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 24, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 24, 2025, 04:54 PM UTC

    This incident has been resolved.

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