Resolved after 4 days 21 hours, affecting TrackTik Cloud, on September 18, 2026.
Performance has returned to normal levels and service should now be operating as expected. We are continuing to monitor the environment closely to ensure stability, but at this time service levels have returned to normal.
Affected components
Update timeline
- investigating Sep 18, 2026, 05:57 PM UTC
We are aware of an issue impacting performance for some customers and are actively investigating. Our team is working to identify the root cause and restore normal performance as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Sep 18, 2026, 06:18 PM UTC
Performance has returned to normal levels and service should now be operating as expected. We are continuing to monitor the environment closely to ensure stability, but at this time service levels have returned to normal.
- resolved Sep 23, 2026, 03:29 PM UTC
This incident has been resolved.
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