Totango incident

AI CSM Chatbot Blocking Visibility

Resolved after 3 hours, affecting Totango Web Application, on August 1, 2025.

monitoring Aug 01, 2025, 04:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 01, 2025, 02:46 PM UTC
Resolved
Aug 01, 2025, 05:46 PM UTC
Duration
3h
Detected by Pingoru
Aug 01, 2025, 02:46 PM UTC

Affected components

Totango Web Application

Update timeline

  1. identified Aug 01, 2025, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 01, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 05:46 PM UTC

    This incident has been resolved.

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