Resolved after 7 hours 29 minutes, affecting Synergy App, on November 14, 2024.
The scheduled downtime is now complete, and the Synergy production environment is back up. Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved. Thank you for your patience, and apologies for the disruption this may have caused.
Affected components
Update timeline
- identified Nov 14, 2024, 01:01 AM UTC
We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com). The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024. We appreciate your patience while we work to restore performance to Synergy.
- monitoring Nov 14, 2024, 01:22 AM UTC
The scheduled downtime is now complete, and the Synergy production environment is back up. Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved. Thank you for your patience, and apologies for the disruption this may have caused.
- resolved Nov 14, 2024, 08:31 AM UTC
This incident has been resolved.
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