Resolved after 4 hours 34 minutes, affecting Web Application, on January 29, 2026.
Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability.
Affected components
Update timeline
- investigating Jan 29, 2026, 02:34 PM UTC
We are aware of an issue impacting login access to the TE platform. Our team is actively investigating and will share updates as they become available.
- identified Jan 29, 2026, 03:08 PM UTC
UPDATE: Login functionality has been restored. Some background processes remain paused as we work to restore full functionality. We will share additional updates as they become available.
- identified Jan 29, 2026, 04:00 PM UTC
Update: We are currently experiencing a recurrence of login issues affecting the TE platform. Our team is actively investigating and will provide updates as more information becomes available.
- identified Jan 29, 2026, 04:30 PM UTC
Update: Login functionality has been restored. EAPI functionality is paused as we continue investigating the underlying issue and monitor system stability.
- monitoring Jan 29, 2026, 05:33 PM UTC
Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability.
- resolved Jan 29, 2026, 07:08 PM UTC
Stability has been restored, and we are marking this incident as resolved.
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