Resolved after 6 hours 30 minutes, affecting Event Processing, on November 21, 2024.
We are continuing to monitor progress of imports
Affected components
Event Processing
Update timeline
- identified Nov 21, 2024, 11:38 AM UTC
The Encompass API is returning errors for a subset of organizations. Scheduled data imports are failing for these organizations.
- monitoring Nov 21, 2024, 02:17 PM UTC
The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.
- monitoring Nov 21, 2024, 03:49 PM UTC
We are continuing to monitor progress of imports
- monitoring Nov 21, 2024, 05:26 PM UTC
We are continuing to monitor progress of imports
- resolved Nov 21, 2024, 06:09 PM UTC
This incident has been resolved.
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