Total Expert incident
Journey access settings are not being reflected appropriately
Resolved after 2 days 17 hours, affecting Email Messages, on May 30, 2025.
We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.
Affected components
Update timeline
- investigating May 30, 2025, 07:48 PM UTC
We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.
- identified May 30, 2025, 08:59 PM UTC
We have identified a likely cause, and will be implementing a fix.
- identified May 30, 2025, 10:03 PM UTC
At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution.
- monitoring May 30, 2025, 11:14 PM UTC
We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.
- resolved Jun 02, 2025, 01:45 PM UTC
This incident has been resolved.
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