Total Expert incident
Degraded Functionality: Pricing Engine Rate and Product Data
Resolved after 1 hour, affecting Web Application, on August 8, 2025.
We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.
Affected components
Update timeline
- investigating Aug 08, 2025, 06:55 PM UTC
We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.
- resolved Aug 08, 2025, 07:55 PM UTC
This issue has been resolved.
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