Torq incident
[EU+US] - Intermittent failures when searching for steps in the workflow builderbox
Resolved after 6 hours 20 minutes, affecting Administration Portal, on January 27, 2026.
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
Affected components
Update timeline
- monitoring Jan 27, 2026, 04:55 PM UTC
We're investigating reports that step searches in the builder are not working What's happening: Some users are experiencing intermittent failures when searching for steps in the workflow builder. Some searches return errors instead of results. Impact: Step search functionality is experiencing intermittent errors in US and EU regions. Workaround: You can still add steps by manually browsing the step catalog, or retry the search. Status: We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
- monitoring Jan 27, 2026, 04:57 PM UTC
We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.
- resolved Jan 27, 2026, 05:35 PM UTC
This incident has been resolved.
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