Torq incident
[EU] - Cases Dashboard Data Ingestion - No New Data Since 10:00 UTC
Major Vendor's status page →
Resolved after 7 hours 46 minutes, affecting Administration Portal and Case Management, on April 12, 2026.
We've identified the root cause Our engineering team is actively working on a fix.
Affected components
Administration PortalCase Management
Update timeline
- investigating Apr 12, 2026, 11:53 AM UTC
We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.
- identified Apr 12, 2026, 12:05 PM UTC
We've identified the root cause Our engineering team is actively working on a fix.
- resolved Apr 12, 2026, 05:47 PM UTC
This incident has been resolved.
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