Torq incident

[US] - Case Management search performance degradation

Resolved after 3 hours 33 minutes, affecting Case Management, on April 15, 2026.

monitoring Apr 15, 2026, 02:08 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 15, 2026, 01:55 PM UTC
Resolved
Apr 15, 2026, 05:28 PM UTC
Duration
3h 33m
Detected by Pingoru
Apr 15, 2026, 01:55 PM UTC

Affected components

Case Management

Update timeline

  1. investigating Apr 15, 2026, 01:55 PM UTC

    We are experiencing a slowness on case management UI Search

  2. monitoring Apr 15, 2026, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 05:28 PM UTC

    This incident has been resolved.

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