Torq incident
[US] Performance Issues: Intermittent errors loading Cases dashboards
Resolved after 1 hour 26 minutes, affecting Administration Portal, on June 18, 2026.
Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC. Mitigation: The underlying code path causing the issue has been disabled. Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability.
Affected components
Update timeline
- investigating Jun 18, 2026, 01:37 PM UTC
We are currently investigating this issue.
- investigating Jun 18, 2026, 01:46 PM UTC
Update: We continue to investigate the intermittent errors on the Cases dashboards. Performance is currently showing signs of improvement. The team is focused on identifying the root cause.
- monitoring Jun 18, 2026, 02:02 PM UTC
Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC. Mitigation: The underlying code path causing the issue has been disabled. Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability.
- resolved Jun 18, 2026, 02:57 PM UTC
This incident has been resolved.
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