Torq incident
[US] - Workflow executions experiencing degraded performance and missing step data in BuilderBox
Resolved after 1 hour, affecting Workflows Automation, on June 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 18, 2026, 11:38 AM UTC
We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results. Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.
- investigating Jun 18, 2026, 11:50 AM UTC
Identified - We have identified a potential root cause involving increased load on our database cluster and are currently working on a mitigation plan to restore normal performance levels. Some workflow executions may still experience delays or missing step data in BuilderBox in the interim. We will provide another update once the mitigation is underway.
- identified Jun 18, 2026, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 12:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 12:38 PM UTC
This incident has been resolved.
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