Torq incident

API Authentication / Session Failures

Major Vendor's status page →

Resolved after 17 minutes, affecting Workflows Automation and Administration Portal, on May 4, 2026.

monitoring May 04, 2026, 12:07 PM UTC

We are continuing to monitor for any further issues.

Started
May 04, 2026, 11:53 AM UTC
Resolved
May 04, 2026, 12:11 PM UTC
Duration
17m
Detected by Pingoru
May 04, 2026, 11:53 AM UTC

Affected components

Workflows AutomationAdministration Portal

Update timeline

  1. identified May 04, 2026, 11:53 AM UTC

    A configuration change deployed at 13:56 IDT caused a significant drop in authentication and session success rates across key services. The problem was remediated on US and the team is now working on EU.

  2. monitoring May 04, 2026, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 04, 2026, 12:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 04, 2026, 12:11 PM UTC

    This incident has been resolved.

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