RESOLVED: SSP appears as white page after clicking on form

Update timeline

1. investigating Apr 22, 2026, 09:55 AM UTC

   We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white. Hitting F5 (or Cmd + Shift + R for Mac) seems to help as a workaround. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 04 5630.

2. monitoring Apr 22, 2026, 12:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 23, 2026, 06:29 AM UTC

   As no further issues arose during the monitoring period, we are hereby closing the major and all linked incidents. At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurrence. Should you experience any further problems, please do not hesitate to contact us. A RCA will be published once ready.