Resolved after 1 hour 2 minutes, affecting Online Ordering, on November 18, 2025.
All systems are operating as expected now. If you switched your preferred Toast Delivery Service provider to DoorDash, you are clear to switch back to UberDirect.
Affected components
Update timeline
- investigating Nov 18, 2025, 05:29 PM UTC
Toast Delivery Services via UberDirect is currently disabled due to an outage with your provider. While we work with UberDirect to resolve the issue, you may switch your provider temporarily to DoorDash to continue to receive deliveries via Toast Delivery Services. If you choose to not switch, services should return to normal automatically once resolved.
- monitoring Nov 18, 2025, 06:06 PM UTC
UberDirect has implemented a fix on their end and are showing signs of recovery. We are also seeing positive signs of recovery on our end and will continue to monitor.
- resolved Nov 18, 2025, 06:32 PM UTC
All systems are operating as expected now. If you switched your preferred Toast Delivery Service provider to DoorDash, you are clear to switch back to UberDirect.
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