Resolved after 3 hours 46 minutes, affecting Card Processing, on September 30, 2025.
A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
Affected components
Update timeline
- investigating Sep 30, 2025, 02:50 AM UTC
We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
- monitoring Sep 30, 2025, 03:23 AM UTC
A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
- resolved Sep 30, 2025, 06:36 AM UTC
This incident has been resolved.
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