TINtup incident

Intermittent connection timeouts

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Resolved on May 12, 2024.

resolved May 13, 2024, 04:21 PM UTC

Starting around 16:25 UTC, we were alerted that the average request handle time had increase substantially and some connections to our API were timing out. An increase in CPU-bound database queries due to outdated PostgreSQL statistics caused the issue.

Started
May 12, 2024, 04:25 PM UTC
Resolved
May 12, 2024, 04:25 PM UTC
Duration
–
Detected by Pingoru
May 12, 2024, 04:25 PM UTC

Update timeline

  1. resolved May 13, 2024, 04:21 PM UTC

    Starting around 16:25 UTC, we were alerted that the average request handle time had increase substantially and some connections to our API were timing out. An increase in CPU-bound database queries due to outdated PostgreSQL statistics caused the issue.

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