Resolved after 15 minutes, affecting Payments and Settlement accounts and 1 more, on March 6, 2025.
**Introduction** On March 6th 2025 between 10:50 and 11:16 CET Tink experienced a technical issue which impacted all Tink products in all markets. During the time of the incident, end-users were experiencing issues with payments and account refreshes, with slower responses and timeouts. **Root Cause Analysis** After a thorough investigation, it was found out that the issue had been caused by an automation to delete expired sessions executing too many requests in parallel which resulted in timeouts/failures to acquire connections for incoming requests **Remediation** The issue was resolved automatically when all accumulated deletion requests were processed. **Follow-up actions** To prevent similar issues in the future Tink will be implementing the following actions: 1. Improve alerting to detect case when delete jobs is queuing up 2. Improve robustness of session clean-ups to batch deletion of jobs
Affected components
Update timeline
- investigating Mar 06, 2025, 10:18 AM UTC
We are currently investigating an issue with Tink Link affecting all products on all markets.
- resolved Mar 06, 2025, 10:34 AM UTC
This issue has been resolved. We apologize for the inconvenience.
- postmortem Mar 11, 2025, 02:34 PM UTC
**Introduction** On March 6th 2025 between 10:50 and 11:16 CET Tink experienced a technical issue which impacted all Tink products in all markets. During the time of the incident, end-users were experiencing issues with payments and account refreshes, with slower responses and timeouts. **Root Cause Analysis** After a thorough investigation, it was found out that the issue had been caused by an automation to delete expired sessions executing too many requests in parallel which resulted in timeouts/failures to acquire connections for incoming requests **Remediation** The issue was resolved automatically when all accumulated deletion requests were processed. **Follow-up actions** To prevent similar issues in the future Tink will be implementing the following actions: 1. Improve alerting to detect case when delete jobs is queuing up 2. Improve robustness of session clean-ups to batch deletion of jobs
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