Resolved after 36 minutes, affecting Payments, on April 17, 2025.
**Introduction** On April 17, 2025, between 11:12 and 11:23 CET Tink experienced a technical issue which impacted Payments in multiple markets. During the time of the incident, end-users experienced issues in the step where to select their bank \(bank selection\). **Root Cause Analysis** After a thorough investigation, it was found that a configuration mismatch caused empty bank selection screens for end users in multiple markets. **Remediation** Once the issue was identified, the affected configuration was corrected. **Follow-up actions** To prevent similar issues in the future Tink will be implementing the following actions: 1. Add automatic checks on bank selection data sources to block empty configurations 1. Improve verification of bank selection configurations
Affected components
Update timeline
- resolved Apr 17, 2025, 09:46 AM UTC
Between 10:54 CET and 11:23 CET Tink has encountered a technical issue that impacted Payments products for multiple markets. The underlying root cause that caused the incident was resolved. We apologize for any problems this issue may have caused.
- postmortem Apr 28, 2025, 08:52 AM UTC
**Introduction** On April 17, 2025, between 11:12 and 11:23 CET Tink experienced a technical issue which impacted Payments in multiple markets. During the time of the incident, end-users experienced issues in the step where to select their bank \(bank selection\). **Root Cause Analysis** After a thorough investigation, it was found that a configuration mismatch caused empty bank selection screens for end users in multiple markets. **Remediation** Once the issue was identified, the affected configuration was corrected. **Follow-up actions** To prevent similar issues in the future Tink will be implementing the following actions: 1. Add automatic checks on bank selection data sources to block empty configurations 1. Improve verification of bank selection configurations
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