Resolved after 1 hour 1 minute, affecting Timely App, on January 20, 2025.
We have identified an interruption to terminal pairings for customers who have connected to their terminal prior to January 19th (UTC). Re-pairing the devices should restore connectivity to normal operations.
Affected components
Update timeline
- investigating Jan 20, 2025, 12:15 AM UTC
We have been made aware of an issue affecting some customers where terminals may fail to pair successfully with their system. We are investigating the issue and will provide a further update in the next 30 minutes as we uncover more information.
- identified Jan 20, 2025, 12:50 AM UTC
We are continuing to investigate the issue. There appears to be a regional issue affecting terminals that have been disconnected from the Timely system and being unable to pair again. Re-pairing the terminal resolves the issue in some cases and we will update this issue in the next 60 minutes when we've uncovered more information.
- resolved Jan 20, 2025, 01:16 AM UTC
We have identified an interruption to terminal pairings for customers who have connected to their terminal prior to January 19th (UTC). Re-pairing the devices should restore connectivity to normal operations.
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