Resolved after 4 hours 38 minutes, affecting Timely App, on April 3, 2025.
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us!
Affected components
Update timeline
- investigating Apr 03, 2025, 10:56 PM UTC
We're currently investigating an outage with our reporting service, which is affecting all customers. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates as soon as we're able!
- investigating Apr 03, 2025, 11:58 PM UTC
We are continuing to investigate this issue. Hang tight - we’ll provide updates as soon as we're able!
- investigating Apr 04, 2025, 01:05 AM UTC
We are continuing to investigate this issue. Hang tight - we’ll provide updates as soon as we're able!
- monitoring Apr 04, 2025, 02:18 AM UTC
We've applied fixes to the reports and they should all be working now. We're continuing to monitor for errors. Thank you for your patience.
- monitoring Apr 04, 2025, 02:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 04, 2025, 03:35 AM UTC
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us!
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