Resolved after 1 hour 10 minutes, affecting Email Sending and SMS Sending, on May 13, 2025.
SMS sending is now back up to full speed, however there is still a backlog of emails to get through as our system catches up.
Affected components
Update timeline
- investigating May 13, 2025, 03:24 PM UTC
We are investigating slower than normal SMS and Email sending times. We are very sorry for the inconvenience and are doing everything we can to get these important messages sending on time.
- identified May 13, 2025, 03:39 PM UTC
We have found out why these messages are slow to send and are working to resolve this as soon as possible.
- identified May 13, 2025, 03:49 PM UTC
SMS sending is now back up to full speed, however there is still a backlog of emails to get through as our system catches up.
- resolved May 13, 2025, 04:34 PM UTC
Our fix is working well and all email and SMS sending is back to full speed.
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