Timely Limited incident

Some data in selected reports may be out of date

Resolved after 18 hours 13 minutes, affecting Timely App, on June 3, 2025.

resolved Jun 03, 2025, 09:10 PM UTC

The reports refresh process has run as expected overnight, and all data in our reports will be up to date.

Started
Jun 03, 2025, 02:56 AM UTC
Resolved
Jun 03, 2025, 09:10 PM UTC
Duration
18h 13m
Detected by Pingoru
Jun 03, 2025, 02:56 AM UTC

Affected components

Timely App

Update timeline

  1. monitoring Jun 03, 2025, 02:56 AM UTC

    Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports: - Executive Summary - Future Value - Appointment Schedule Some information in your dashboard may have also not refreshed correctly overnight. We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.

  2. resolved Jun 03, 2025, 09:10 PM UTC

    The reports refresh process has run as expected overnight, and all data in our reports will be up to date.

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