Resolved after 2 hours 10 minutes, affecting Timely App, on June 24, 2025.
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.
Affected components
Update timeline
- investigating Jun 24, 2025, 01:36 AM UTC
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
- identified Jun 24, 2025, 01:40 AM UTC
We have found where the problem lies and are confident we can apply a fix shortly. We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible
- monitoring Jun 24, 2025, 01:52 AM UTC
We have patched up the calculation problem and will now try to rectify any incorrect balances
- resolved Jun 24, 2025, 03:47 AM UTC
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.
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