Tilroy incident

We register a higher number of errors.

Resolved after 9 minutes, affecting Point Of Sale and Data management and reporting, on May 28, 2025.

postmortem May 28, 2025, 11:29 AM UTC

This morning Tilroy experienced a short interuption. At 11:53 some customer received errors, this was solved at 11:56. This was caused by a database server problem. The system swicthed over to another server in the cluster causing a short interuption for some transactions. ‌ Kind regard

Started: May 28, 2025, 09:57 AM UTC
Resolved: May 28, 2025, 10:07 AM UTC
Duration: 9m
Detected by Pingoru: May 28, 2025, 09:57 AM UTC

Affected components

Point Of SaleData management and reporting

Update timeline

investigating May 28, 2025, 09:57 AM UTC

We receive more calls as usual about Tilroy not working or slow operation. This is under investigation.
investigating May 28, 2025, 09:57 AM UTC

We are continuing to investigate this issue.
resolved May 28, 2025, 10:07 AM UTC

This incident has been resolved.
postmortem May 28, 2025, 11:29 AM UTC

This morning Tilroy experienced a short interuption. At 11:53 some customer received errors, this was solved at 11:56. This was caused by a database server problem. The system swicthed over to another server in the cluster causing a short interuption for some transactions. ‌ Kind regard

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