Tidio incident

Degraded performance for some users

Resolved after 2 hours 8 minutes, affecting Web & Desktop application and API, on April 9, 2026.

monitoring Apr 09, 2026, 03:22 PM UTC

The service should be fully operational now, we'll continue monitoring it.

Started
Apr 09, 2026, 02:35 PM UTC
Resolved
Apr 09, 2026, 04:43 PM UTC
Duration
2h 8m
Detected by Pingoru
Apr 09, 2026, 02:35 PM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Apr 09, 2026, 02:35 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Apr 09, 2026, 03:22 PM UTC

    The service should be fully operational now, we'll continue monitoring it.

  3. resolved Apr 09, 2026, 04:43 PM UTC

    This incident has been resolved, services are fully operational.

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