Resolved after 5 hours 33 minutes, affecting Agent Dashboard and Web & Desktop application, on April 17, 2026.
A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.
Affected components
Update timeline
- investigating Apr 17, 2026, 04:07 PM UTC
We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.
- investigating Apr 17, 2026, 07:22 PM UTC
A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.
- resolved Apr 17, 2026, 09:41 PM UTC
Everything is back up and running. Thank you for your patience
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